{"id":514,"date":"2020-10-26T12:24:20","date_gmt":"2020-10-26T12:24:20","guid":{"rendered":"http:\/\/amwerk.bold-themes.com\/berlin\/?page_id=514"},"modified":"2026-06-16T09:43:10","modified_gmt":"2026-06-16T01:43:10","slug":"faq","status":"publish","type":"page","link":"https:\/\/hegutf.com\/en\/services\/faq\/","title":{"rendered":"Industry Knowledge Base"},"content":{"rendered":"
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\n This resource integrates specialized content covering pharmaceutical equipment, plant extraction processes, equipment selection, engineering construction, regulatory standards, and after-sales maintenance to provide industry users with a comprehensive technical reference. Click on a question to view a detailed answer. If you need one-on-one consultation, please feel free toContact Us<\/a>\u3002\n <\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n

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I. Corporate Qualifications and Capabilities<\/h4>\n
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\n Q: What official industry certifications does Heigu Tianfu hold?<\/span>
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A: Our company isTechnology-Based Enterprises in Chongqing<\/strong>... and holds specialized qualifications for mechanical and electrical installation and industrial equipment installation; the company is currently undergoing review for recognition as a national-level science and technology-based small and medium-sized enterprise, and its overall capabilities continue to improve.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n

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\n Q: How can I verify your company\u2019s business qualifications and certificates?<\/span>
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A: You can log in to the official platform of the Chongqing Municipal Science and Technology Bureau and search for \u201cHeigu Tianfu (Chongqing) Intelligent Equipment Co., Ltd.\u201d; we can also provide a complete set of documents, including scanned copies of our certifications and test reports, upon request.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n

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\n Q: What is the company\u2019s production capacity and team structure like?<\/span>
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A: We have a manufacturing facility of over 3,000 square meters and a professional technical team of more than 50 people. We integrate R&D, production, installation, and after-sales service under one roof. For more details, please visitCompany Homepage<\/a>Understand overall strength.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n

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II. Product Selection for the Entire Series<\/h4>\n
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\n Q: What types of extraction, concentration, and storage equipment does your company primarily offer?<\/span>
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A: We specialize in a full range of equipment, including multifunctional extraction tanks, single-effect\/triple-effect evaporators, MVR evaporators, stainless steel storage tanks, chromatography columns, plate-and-frame filters, reaction and fermentation tanks, heat exchangers, and more. For a complete product list, please visitProducts<\/a>\u3002<\/p>\n<\/p><\/div>\n<\/p><\/div>\n

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\n Q: Why are 316L stainless steel storage tanks the preferred choice in the pharmaceutical industry?<\/span>
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A: 316L stainless steel is resistant to acids, alkalis, and organic solvents. The interior walls feature a mirror-polished finish with no hygiene dead zones and support CIP (Clean-in-Place) cleaning. Equipped with a sterile vent valve, it fully complies with GMP standards and is suitable for the storage of various materials, including pharmaceutical solutions, purified substances, and alcohol.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n

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\n Q: How should one distinguish between and select single-effect and triple-effect evaporators?<\/span>
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A: Contains essential oils, proteins, peptides, etc.Heat-sensitive materials<\/strong>, SelectSingle-effect evaporator<\/strong>(Operates at low temperatures of 40\u201370\u00b0C); Recommended for large-volume extraction of heat-resistant traditional Chinese medicinal extractsTriple-Effect Evaporator<\/strong>, offering even greater energy efficiency.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n

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\n Q: Can an extraction tank be used for both alkaloid extraction and the production of medicinal wine?<\/span>
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A: Yes. The multifunctional extraction vessel supports flexible process switching; the high-temperature circulation mode is used for alkaloid extraction, while the low-temperature maceration mode is used for the production of medicinal wine. This single machine serves multiple purposes, reducing equipment costs.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n

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III. Process Solutions<\/h4>\n
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\n Q: What types of turnkey process solutions does your company offer for various industries?<\/span>
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A: We offer a range of proven solutions, including the extraction and concentration of traditional Chinese medicine, biological fermentation and purification, concentration of heat-sensitive materials, extraction of essential oils and hydrosols, deep processing of food products, and aseptic formulation. For detailed process descriptions, please seeSolutions Page<\/a>\u3002<\/p>\n<\/p><\/div>\n<\/p><\/div>\n

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\n Q: What equipment combination would you recommend for a complete process of extracting and concentrating traditional Chinese medicine?<\/span>
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A: For standard Chinese herbal materials, we recommend the \u201cMultifunctional Extraction Vessel + Triple-Effect Evaporator\u201d; for herbal materials containing essential oils or heat-sensitive components, we recommend the \u201cMultifunctional Extraction Vessel + Single-Effect Evaporator.\u201d The entire solution can be customized to meet your specific needs.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n

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\n Q: What equipment is used for fermentation and purification in biopharmaceutical manufacturing?<\/span>
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A: The front end usesBiological Fermenter<\/strong>After completing the culture of the microbial strain, pair it with the back-end systemChromatography Column<\/strong>High-precision purification is performed, and the entire aseptic production line complies with biopharmaceutical GMP standards.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n

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\n Q: What equipment works best for extracting essential oils and hydrosols?<\/span>
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A: This process utilizes low-temperature distillation extraction equipment and a closed-system process to preserve natural aromas and active ingredients. It is suitable for raw materials such as fragrances, cosmetics, and traditional Chinese medicinal herbs, and is part of our proven plant-based extraction solutions.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n

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IV. Project Case Studies and Deliverables<\/h4>\n
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\n Q: What completed projects and international collaboration cases does your company have?<\/span>
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A: The project covers multiple locations in Southwest China and is being completed simultaneously.Complete Extraction Production Line in Indonesia<\/strong>We have a wealth of experience with international trade orders, as well as pharmaceutical storage tanks, reactors, condensing equipment, food production lines, and more. For details, please seeProject Case Studies & Company News<\/a>\u3002<\/p>\n<\/p><\/div>\n<\/p><\/div>\n

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\n Q: Can you undertake turnkey equipment projects overseas?<\/span>
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A: We support the delivery of complete production lines overseas and can provide end-to-end services, including equipment manufacturing, customs clearance and logistics, on-site installation and commissioning overseas, and staff training. We have successfully implemented projects in Indonesia.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n

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\n Q: What is the first-time acceptance rate for the equipment, and what is the customer feedback like?<\/span>
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A: The first-time acceptance rate for equipment and customer satisfaction are both 100%. We serve numerous pharmaceutical research institutes, biotechnology companies, and food enterprises; our equipment operates reliably, and our after-sales response is prompt.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n

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V. Engineering and Custom Services<\/h4>\n
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\n Q: Do you have the capability to install and commission large-scale production lines?<\/span>
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A: With official certifications for industrial equipment and electromechanical installation, our professional construction team can handle the installation, commissioning, and acceptance testing of both individual pieces of equipment and entire production lines. All processes comply with GMP and industry standards. For detailed service information, please seeService System<\/a>\u3002<\/p>\n<\/p><\/div>\n<\/p><\/div>\n

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\n Q: Do you support non-standard equipment and customized on-site solutions?<\/span>
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A: We support custom solutions for all product categories. We can design equipment specifications and complete process routes on a one-on-one basis, taking into account site dimensions, material properties, production capacity, cleanliness levels, and regional operating conditions.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n

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\n Q: Does the equipment support CIP (Clean-in-Place) and SIP (Sterilization-in-Place)?<\/span>
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A: Both pharmaceutical-grade and food-grade equipment can be configured with CIP (Clean-in-Place) and SIP (Sterilization-in-Place) capabilities. The tanks have no dead corners and meet cleanroom and GMP audit requirements.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n

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VI. GMP Compliance<\/h4>\n
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\n Q: Does the entire set of equipment meet pharmaceutical GMP acceptance standards?<\/span>
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A: All of our pharmaceutical equipment is designed and manufactured in accordance with GMP and food QS standards. We can provide complete material certificates, welding reports, and validation documents, ensuring that the equipment easily passes on-site audits by the drug regulatory authorities.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n

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\n Q: Do food processing machines meet food production hygiene requirements?<\/span>
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A: The equipment is made of food-grade stainless steel, features a tight seal, is easy to clean, and leaves no residue, making it fully compatible with deep-processing production lines for foods such as juices, enzymes, and dairy products.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n

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VII. After-Sales Service and Maintenance<\/h4>\n
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\n Q: What does the after-sales warranty for the equipment cover?<\/span>
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A: We provide services such as equipment warranties, remote technical support, on-site repairs, and genuine spare parts. In the Sichuan and Chongqing regions, we offer 24-hour localized on-site service.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n

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\n Q: How can I quickly contact technical support if my device malfunctions?<\/span>
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A: You can either call the Pre-Sales & Technical Support Hotline directly or visitContact Us<\/a>The page provides all contact information, including phone numbers and email addresses.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n

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VIII. Collaboration Process<\/h4>\n
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\n Q: What is the complete collaboration process, from consultation to production?<\/span>
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A: Requirements Discussion \u2192 Solution Design and Quotation \u2192 Contract Signing \u2192 Equipment Manufacturing \u2192 Shipping \u2192 On-site Installation and Commissioning \u2192 Acceptance and Delivery \u2192 Long-term After-sales Service and Maintenance.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n

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\n Q: Is it possible to start with a pilot-scale setup before moving to a mass-production line?<\/span>
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A: We support equipment selection across the entire spectrum\u2014from pilot-scale to intermediate-scale to mass production\u2014with process parameters that can be linearly scaled up, allowing customers to first validate their formulations and then expand production capacity.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n

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\n Back to Home<\/a>
\n Products<\/a>
\n Solutions<\/a>
\n Project Case Studies<\/a>
\n Contact Us<\/a><\/p>\n

\u00a9 2026 Heigu Tianfu (Chongqing) Intelligent Equipment Co., Ltd.\n<\/p><\/div>\n

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